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I'm not in love with my order. How do I return it?

We offer a 100% Satisfaction Guarantee. If you're not totally satisfied with your order we'll process your return in 3 simple steps:

 

Step 1:

Email us the problem at support@dogkco.com within 7 days of delivery so we can make it right!

 

Step 2:

Return your order by mailing it to:

Dogkco
PO Box 2185 
BERALA NSW 2141, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please note: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Step 3:

Once your return is received and inspected, we will notify you via email of your approval or rejection of your exchange or full refund. If you are approved, we will send you an exchange or a full refund immediately. 

 

HAVE A QUESTION?

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